"In the past, [our] users had a hard time if they wanted to change or add a style. The advice of our tech support staff has been:
- You don't want to do that.
- You shouldn't do that.
- You can use [redacted] to do that.
- You can rewrite the [redacted] file.
We no longer give the first two responses...."
Crap! I really liked the first two responses.
But I do treasure the knowledge that my boss has a sense of humor.