Friday, October 19, 2007

This just in!

I work at a small software company doing front-line tech support, meaning that I answer the easy questions and act as receptionist for the two guys who answer the hard questions.

This is an actual email sent out today by one of my coworkers in response to a customer query:
(The color is mine)
----- Original Message -----
From: Support
Sent: Friday, October 19, 2007 9:37 AM
Subject: Re: (no subject) [convert to RTF]

The short answer is no.

There is not a one-to-one correspondence between our objects and RTF objects. The conversion is doing the best job that can be done. Typically there will be some manual clean up after the conversion.


[redacted] Software, Inc.


This made me laugh out loud at my desk. "The short answer is no." How cool is that?!?

I called George to tell him how great it was and that I wanted to make it my sig line. I think that puzzled him a little.

This has got to be one of the best tech support responses ever. It ranks right up there with "Well, it works for me."

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