Tuesday, June 10, 2008

One for the record books

I guess I've gotten pretty accustomed to the bizarro behavior of some of the customers who call for tech support -- I haven't had anything blogworthy from the tech support arena in a while. Until now.

Last week I had to help a gentleman find the hypen key on his keyboard.

I shit you not.

What amazes me about this is that I am fielding support calls for a piece of software used primarily by sciency-type people. OK, not all of them are computer-savvy, especially the older guys, but c'mon! The friggin' hyphen key? Sweet-jesus-on-a-stick, deliver me.

At first I though he might have some sort of oddball non-standard keyboard. Nope, after a brief discussion we tracked the sucker to its proper place next to the zero.

He was thoroughly grateful for my assistance and he thought I must be quite the technical marvel, to know all of this horribly confusing stuff. My protestant ancestors, of course, made me act all humble and modest and shit, but in my heart I knew he was right.

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